1. Acceptance of these terms
By browsing this website or placing an order, you agree to these Terms of Service. If you do not agree with any part of them, please do not use the site or place an order. These terms apply in addition to any rights you have under applicable consumer protection law, which we do not exclude.
2. Who we are
KitchenDiningDirect is an independent retailer of kitchenware, tableware and home living goods. We are not affiliated with, authorised by, sponsored by, or endorsed by the brands we resell, and we are not an authorised dealer unless a listing explicitly says so.
Brand names, collection names, maker's marks, designer names and trademarks referenced on this site are the property of their respective owners. They are used descriptively to identify the goods offered for sale. Their use does not imply any connection between KitchenDiningDirect and the trademark owner.
3. Use of this site
You may use this site for lawful, personal or business purchasing purposes. You agree not to:
- copy, scrape or republish site content for commercial use without written permission;
- attempt to interfere with the operation, security or availability of the site;
- place orders using false contact details or a payment method you are not authorised to use.
4. Product information
We compile specifications from manufacturer documentation and supplier data. Dimensions, capacities and material descriptions are given as a buying guide: hand-finished and hand-decorated goods vary from piece to piece, and glazed or reactive finishes can differ from the photograph. Where a capacity or diameter is critical to your use, treat the listed figure as nominal rather than exact.
Photographs are representative and are not a colour contract: screens differ, and reactive glazes fire uniquely. Where a maker revises a pattern or a mould, the listing may ship the current version under the same name. If an item differs materially from its description, contact us and we will arrange a remedy.
5. Pricing and availability
All prices are in US dollars and exclude applicable sales tax, which is calculated at checkout where required.
Prices and availability can change without notice. If an item is mispriced, we may cancel the affected order and refund you in full rather than supply the item at the incorrect price. We will contact you before doing so. Occasional typographical errors in price or description do not constitute a binding offer.
6. Orders and acceptance
Your order is an offer to buy. A contract is formed only when we confirm dispatch. Until then we may decline or cancel an order — for example if the item is out of stock, if we cannot verify payment, or if we suspect fraud. If we cancel, any amount already charged is refunded in full.
7. Payment
Payment is taken at the time of order. Card details are handled by our payment processor and are never stored on our servers. If a payment is declined or later reversed, we may suspend or cancel the associated order.
8. Shipping, returns and refunds
Delivery times, return conditions and the refund process are set out on our Returns & Shipping page, which forms part of these terms. The standard return window is 30 days from delivery for eligible items.
9. Warranty and limitation of liability
Goods are supplied with the maker's warranty where one is offered, passed through to you as issued. We do not add a separate store warranty on top of it.
To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for the item concerned. We are not liable for indirect or consequential losses, including lost profits, downtime or the cost of third-party labour. Nothing in these terms limits liability for death, personal injury, fraud, or any other liability that cannot lawfully be excluded.
10. Safety and proper installation
Cookware, cutlery and small appliances must be used within the limits stated on their listing — hob type, oven-safe temperature, dishwasher suitability and microwave use. Thermal shock (for example moving a hot pan to cold water), dry heating an empty pan, metal utensils on non-stick surfaces and cutting on glass or stone are not manufacturing defects. Small appliances with a damaged cord or plug should be unplugged and taken out of service. We are not responsible for damage or injury resulting from use outside the stated limits.
11. Intellectual property
The layout, text and original photography on this site belong to KitchenDiningDirect and may not be reproduced commercially without permission. Third-party trademarks remain the property of their owners and are used descriptively to identify compatible equipment.
12. Third-party links
Where we link to external sites — for example a maker's care guide — we do not control that content and are not responsible for it.
13. Governing law
These terms are governed by the laws of the state in which KitchenDiningDirect is established, without regard to conflict-of-law rules. Nothing here removes any mandatory consumer protection available to you in your own jurisdiction.
14. Changes to these terms
We may update these terms from time to time. The version in force when you place an order is the version that applies to that order. The effective date at the top of this page shows when the current version was published.
15. Contact
Questions about these terms, an order, or a return:
- Email: [email protected]
- Privacy: see our Privacy Policy.